1. Information We Collect
When you submit an enquiry through our contact form, we collect your name, email address, phone number, and the details you provide about your condition. We do not collect sensitive health records through the website. This information is used solely to respond to your enquiry and recommend appropriate services.
2. How We Use Your Information
We use the information you provide solely to:
- •Respond to your enquiry and schedule appointments
- •Recommend the appropriate specialization or therapist
- •Improve our services based on aggregated, anonymized feedback
- •Send you updates about our services (only with your consent)
3. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data may be processed through secure email delivery services (AWS SES) solely for the purpose of delivering your enquiry to our clinical team. We maintain strict confidentiality agreements with all service providers.
4. Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), server-side input validation, and access controls. However, no method of electronic transmission is 100% secure. We encourage you to use strong passwords and keep your contact information updated.
5. Data Retention
Enquiry data is retained for a reasonable period necessary to respond to and follow up on your request. You may request deletion of your data by contacting us directly. We will comply with deletion requests within 30 days unless legally required to retain the information.
6. Your Rights
Under applicable Indian data protection laws, you have the right to:
- •Access your personal information
- •Correct inaccurate data
- •Request deletion of your data
- •Opt-out of marketing communications
Contact us at the details on our Contact page to exercise these rights.
7. Cookies
This website may use essential cookies for site functionality and analytics cookies (such as Google Analytics) to understand visitor behaviour. No personally identifiable information is collected through cookies. You can control cookie settings through your browser preferences.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any information.
9. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Your continued use of the website after changes constitutes your acceptance of the updated policy.
11. Contact Us
For privacy-related questions or to exercise your rights, please contact us through the Contact page or email us directly. We will respond to your request within 7 business days.